Refund Policy
Last updated: 6/29/2025
30-Day Money-Back Guarantee
Risk-Free Trial Period
We offer a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our CFA prep platform within the first 30 days, we'll provide a full refund, no questions asked.
Eligible Refund Scenarios
✅ Eligible for Refund
- • Refund requested within 30 days of initial purchase
- • Technical issues that prevent platform access
- • Accidental duplicate purchases
- • Billing errors or unauthorized charges
- • Subscription cancellation within trial period
❌ Not Eligible for Refund
- • Refund requested after 30-day period
- • Renewal charges (can be canceled for future billing)
- • Partial month refunds after 30 days
- • Account violations or terms of service breaches
- • Change of mind after extensive platform usage
How to Request a Refund
Contact Support
Send an email to [email protected] with your refund request. Include your account email and reason for the refund.
Verification
Our team will verify your eligibility and process your request within 2-3 business days.
Processing
Approved refunds are processed back to your original payment method within 5-10 business days.
Subscription Cancellation
Important: Cancellation vs. Refund
Cancellation: Stops future billing but allows access until the end of your current billing period. No refund for the current period unless within 30-day guarantee window.
Refund: Returns money for the current billing period and immediately revokes access to the platform.
Special Circumstances
Medical/Emergency Situations
We may consider refunds beyond the 30-day period for documented medical emergencies or exceptional circumstances. Contact support with relevant documentation.
Technical Issues
If technical problems prevent you from using our platform, we'll work to resolve the issue or provide a refund if the problem cannot be fixed promptly.
Course Credit
In some cases, we may offer account credit instead of a cash refund, which can be applied to future subscriptions or different service tiers.
Contact Information
Need Help with a Refund?
Email: [email protected]
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24 hours during business days
Pro Tip: Include your account email, purchase date, and reason for refund to help us process your request faster.